Wouldn’t it be nice to have someone who’s responsible for your IT security, regularly checks your data backups, responds to staff issues and helps you get the most out of your investment in IT? And at a fraction of the cost of hiring a single member of staff would that make your life a whole lot easier?
Platinum proactive IT support
Aimed at Enterprise customers, our Premium service is for clients that depend on their systems and are looking for a single invoice solution with an all-encompassing level of support. Platinum Support includes all the benefits of our Gold service, but where typical IT support company offerings stop, we take our support offering that one step further, anticipating your every need.
Our proactive & managed support package delivers all the benefits of an internal IT team with none of the draw backs. With totally unlimited support your costs are truly fixed with a guaranteed level of service
What's included...
- Dedicated team of engineers
- Half day on site per month
- Dedicated account manager
- Proactive monitoring of antivirus definition updates
- Proactive back-up success/failure monitoring
- Proactive disk space and growth monitoring
- Monthly performance reports
- Helpdesk support
- Unlimited telephone and remote access support
- Free impartial advice on project work or system upgrades
- Professional, qualified support engineers
- Service level agreements (server/pc)
- Home worker remote assistance
- Warranty call management
- 3rd line engineer on-site support
- Priority escalation to microsoft as required
- 3rd party software application assistance
- User account additions, moves and changes
- Malware infection removal
- Management of windows updates